Power supply interrupted during working phase

Check:

• If the power supply is missing only at the stove, check the power cable and the fuses at the main switch.

How to reset

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

Flue gas probe failure


 

How to reset:

• Contact local customer support

The heater is turned off for security reason, the flue gas temperature reached the safety limits.

Check:

• Clean the stove carefully, pay attention to the inspection compartment where the exhaust fan is situated.
• Check if air intake or chimney are clogged;

How to reset:

• Increase the working power of the air fan; 
• If the error persists, contact local Customer Support.

Smoke fan failure / Anomaly in the pressure switch / Smoke fan circuit interrupted


Check:

• Clean the stove carefully, pay attention to the inspection compartment where the exhaust fan is situated.

How to reset

• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

• Check if the pellet used is certified according to ISO EN 17225-2 class A1;
• Make sure to use only dry pellet. To ensure good combustion, pellets must be stored in an area that is free of humidity.
• Check if the burn-pot is clean and not damaged. The burn pot must be correctly positioned in its seat;
• Empty the ash drawer, clean the inspection compartment, check if there primary air inlet or flue pipe are clogged;

• Clean the burn-pot of any residues before starting the new ignition;
• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

No pellets in hopper / High humidity of pellet / Pellet extra long


How to reset:

• • Refill pellet hopper;
  • Clean the burn-pot. Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

• Let the stove cool and check the pellet tank;
• Check if the space where the stove is installed is correctly ventilated;

• The thermal security thermostat can be found below the power cable. Unscrew the black cap that covers a white button, press the button until hearing a click. At this point the thermostat is reset.
• Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.

• Clean the stove carefully;
• Make sure that inspection compartment is placed correctly and closed tightly;
• Check if the flue pipe is clogged;
• Check if the air inlet is free of any obstacle;
• Control the speed of the smoke fan, if it is remarkably low, contact local customer support;

•  Press and hold for 3 seconds the button ON to reset the alarm. Wait for 10 minutes, empty the burner from any unburnt pellet and turn the heater on. If the error persists, contact local Customer Support.